Public Safety Dispatcher

Public Safety Dispatcher (Full‑time)

The City of Westbrook is hiring a full‑time Public Safety Dispatcher. A Public Safety Dispatcher is often the first point of contact between a citizen and members of our public safety departments. Dispatchers must present a professional image, maintain integrity, assess situations quickly, and ensure proper response of emergency personnel while creating accurate records.

• Receive complaints and emergency requests by phone, radio, or in person, from the public, staff, and other public safety agencies.
• Assign field units to emergencies and routine calls for service, manage radio traffic and maintain status of all field units.
• Document activities and maintain records in a variety of formats including computer, video, audio, and paper as required.
• Perform data entry and retrieval on the department’s and the State of Maine Metro computer systems.
• Provide information and perform services as requested by administration, field units, outside agencies, and the public.
• Maintain the integrity and confidentiality of records.
• Issue permits and notarize department paperwork as required.
• Monitor automated alarm systems and maintain the communications center in a neat and organized manner.
• Perform all other tasks as directed or required.

• Must possess or be able to become certified in all topics requiring a certificate within one year of employment and thereafter to maintain all certifications. Examples of certification include but are not limited to Terminal Operator Certification, Emergency Medical Dispatch Certification and Notary Public.
• Must have graduated from high school or possess GED equivalent.
• Must be at least 18 years of age.
• No criminal record or criminal history. Must be able to provide character references.
• Must wear all assigned Public Safety Dispatcher uniform as issued by the Westbrook Police Department while acting in the capacity of Public Safety Dispatcher.
• Excellent interpersonal and communication skills.
• Ability to speak clearly and distinctly at all times, have good hearing, listening, writing, typing and computer skills.
• Ability to reduce rambling disconnected material and information into concise and accurate messages.
• Ability to handle multiple tasks while keeping track of personnel and situations with staff safety as a prime focus.
• Ability to analyze a situation, prioritize it, assign appropriate personnel and equipment, make proper notifications, and implement or suggest effective resolution(s) in emergency and non‑emergency matters.
• Have a thorough understanding of communications systems, including radio, teletype, computer, telephone/E‑911, TDD, Alarm notification systems for both Police and Fire, call check and logger recorders, and CCTV and Video multiple recorders.
• Work effectively with all members of the Public Safety Department.

• Competitive salary range of $26.65/hour – $33.41/hour based on experience.
• This position is covered by the Public Safety Dispatcher collective bargaining agreement.
• A comprehensive benefits package includes medical (PPO plan at 12% premium cost, plus HRA reimbursement), dental, vision, life insurance (one times base salary), short and long‑term disability, and employee assistance program.
• Generous paid leave including vacation, sick, and 13 holiday per year.
• Tuition reimbursement for job‑related courses.
• Retirement program of the Maine Public Employees Retirement Plan (Maine PERS) or defined 457 with matching up to 6%.

Whether you have found us through our jobs page, Indeed, the Maine Municipal Association (MMA), Facebook, or other platforms, you can apply online, via email, or in‑person. Be sure to include all necessary information, including the position applied for, salary requirement, experience, education, qualifications, and certifications.

• Interested applicants should send their resume and letter of interest to the Human Resources Department
• In‑Person Applications at 2 York Street, Westbrook, ME

Applicants selected as finalists for this position will be subject to a comprehensive reference and background check including credit check…