Customer and Technical Support Consultant

Customer and Technical Support Consultant

Be among the first 25 applicants. This role requires scheduling flexibility with the ability to work days, evenings until 9:00pm ET, and rotating weekends. On‑call time may be required. Reliable and dependable attendance is essential.

Our Customer & Technical Support Consultants are the direct line between the client and our customers, supporting veterinarians, veterinary technicians, and animal healthcare diagnostic professionals. This role involves navigating a variety of inquiries to provide solutions, completing 20–30 calls a day, and using documentation and programs to resolve issues while the customer is on the call. The Hematology team supports a wide variety of products such as the Pro Cyte Dx, Pro Cyte One, and inVue analyzers.

• Instruct customers on the use of in‑house diagnostic analyzers.
• Coordinate and assist with equipment installations and troubleshoot mechanical hardware and software integration issues.
• Resolve customer inquiries through phone, voicemail, email, and MS Teams during scheduled business hours.
• Maintain a high‑speed internet connection and supplied laptop, docking station, monitors, keyboard, mouse, and headset.

• Fluent in English.
• Experience in a technically related field, such as veterinary practice with chemistry analyzers, a laboratory setting, or a contact center environment.
• Strong computer and technical skills with aptitude to learn software and hardware.
• Excellent listening and communication skills (verbal and written).
• Proven track record of providing extraordinary customer service.
• Highly motivated, goal‑oriented, and a strong collaborator.
• Ability to work 8 hours per day by phone and to multitask effectively.

Pay Rate: $17.00/hr – $18.00/hr on W2

Duration: 01/19/2026 to 07/17/2026

Location: 100% Remote

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.