CQ System Administrator: Compliance & Stakeholder Liaison

The QA CQ System Administrator is responsible for managing, configuring, and supporting the Compliance Quest (CQ) system. This role involves user management, system configuration, updates, requirements documentation, and serving as a technical liaison between business clients, IT infrastructure, and development teams. The administrator ensures that CQ system solutions meet business needs while maintaining compliance, security, and efficiency.

Key Responsibilities

• Un
  derstand CQ system architecture and manage system configurations.
• Create and manage users, profiles, and permission sets.
• Install and manage updates within the CQ system.
• Deliver requirements analysis and participate in requirements meetings with stakeholders.
• Document system requirements including user stories, workflows, and design documents.
• Serve as technical liaison between business clients, IT infrastructure, and development teams.
• Translate business needs into technical configurations and requirements.
• Communicate feasibility of requests and project plans to business clients.
• Create system workflows and application documentation.
• Develop business relationships to ensure successful system implementations.

• Ba chelor’s degree or equivalent combination of education and experience.
• 3+ years of related experience.
• Computer-related aptitude and general business knowledge.
• Experience with queries, report writers, and databases.
• Experience in Agile methodology and writing acceptance criteria.
• Excellent problem-solving skills.
• Strong customer service and relationship-building skills.
• Strong verbal and written communication skills, including ability to translate technical concepts for non-technical audiences.

• In-depth understanding of business lines/products supported.
• Experience documenting use cases, flow diagrams, and business rules.

• N ot required, but certifications in Agile, Project Management, or CQ system administration are a plus.
• Work Environment & Physical Demands
• General office environment with normal noise levels.
• Extensive sitting, phone, and computer use.
• Occasional moderate noise and some travel may be required.