AVP, Rating Operations

Company Details

Berkley Regional Shared Services (BRSS) is the service provider for the Regional Segment of W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations across the United States, BRSS provides insurance service support to our six Regional Segment companies, allowing them to focus on their unique competitive advantages and differentiators within their local marketplaces. BRSS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BRSS partners with our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  Our mission is to drive transformation and provide exceptional capabilities and service to the operating units. BRSS generates meaningful and measurable value by delivering insights for our customers, partners, and shareholders using data and analytics.

Our vision is to enable operating unit profit and growth objectives by designing and delivering scalable solutions.

With a culture centered on innovation and service stewardship, BRSS stands as a community of leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine.  BRSS offers endless ways to get involved and have the chance to grow your career into a wide range of roles.

Come join us as we push forward into the future of industry leading technology and service solutions.  This role will be based in one of our offices where we offer a hybrid work schedule with 4 days in the office; and 1 day remote. Westbrook, ME Urbandale, IAThe company is an equal opportunity employer. #

Responsibilities

The AVP, Rating Operations provides strategic and operational leadership for a complex, multi-team rating operations function supporting Regional Shared Services. The position owns the short- to mid-term execution of the function’s strategy, including transformation, business process outsourcing expansion, automation, workforce redesign, service delivery, quality, financial performance, and leadership continuity.

Leading through managers and team leaders, the AVP establishes business plans, operating procedures, decision rights, performance standards, and talent strategies that support long-term enterprise objectives and enable sustainable results. The role is accountable for major operational decisions, complex problem resolution, and the effective management of human, financial, vendor, and technology resources across multiple teams and locations.

The AVP represents Rating Operations with executive leadership, Finance, underwriting partners, technology teams, and external service providers. Within defined authority, the position acts on behalf of the VP, progressively reduces reliance on the VP for routine and defined strategic decisions, and builds a strong succession bench for critical leadership and operational roles.

Lead the execution of Rating Operations strategy, setting priorities, performance goals, and resource plans.

Oversee multiple teams and managers to ensure efficient, high-quality rating and policy administration operations.

Drive transformation initiatives, including automation, process improvement, outsourcing strategies, and operational modernization.

Partner with underwriting, technology, finance, and vendor teams to improve scalability, productivity, and service delivery.

Own operational performance, including quality, service levels, productivity, cost management, and customer experience.

Manage budgets, forecasting,…