Manager Customer Service

Category/Area of Expertise:
Retail Operations

Job Requisition: 474208

Address: USA-ME-Westbrook-7 Hannaford Drive

Store Code:
Store 08223 Front End (5151665)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Promote customer goodwill by role modeling and providing high standards in customer service.

* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards.

* Foster a positive and inclusive environment to all associates.

* Manage the Front End operations in accordance with established department standard practices.

* Manage work schedules to effectively maintain customer service standards and meet associates' personal needs.

* Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to hire, train and develop associates to meet the departmental needs. Keep all yearly certification up to date.

* Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets

* Supervise performance of all duties and responsibilities of all Front End associates.

* As the Compliance Officer, insure compliance with all Anti-Money Laundering regulations and training

* Attain departmental budgeted payroll, over/shorts (review Financial, Over Short Report weekly), and supplies.

* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

* Ensure department associates are properly trained by certified trainers.

* Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Customer Service Communication Board and Task Management.

* Observe and ensure compliance with company sanitation, safety, and food safety standards.

* Observe and follow all company policies and established procedures.

* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

* Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements.

* Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions.

* Secure office and front-end cash drawer at all times when leaving it unattended; protect company assets at all times.

* Have a total understanding of labor and productivity reports, scheduling, and ordering.

* Follow all customer service department standard practices to ensure efficient operations.

* Conduct performance appraisals and service observations in accordance with company standards.

* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.

* Perform cashier and/or bagging functions, as needed.

* Perform service desk/kiosk and bookkeeper associate functions, as needed.

* Assist in special projects and perform other functions as assigned by supervisor.

QUALIFICATIONS

A high school graduate or equivalent preferred. Excellent interpersonal, organizational, communication and customer service skills. Good understanding of store operations preferred. Must meet minimum age requirements to perform specific job functions (18 yrs old). Demonstrated ability and willingness to learn multiple tasks and technical…