Fire Service Technician

What you will do:

* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

* Contact customer representative and ascertain equipment/systems problems

* Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

* Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including Simplex Grinnell

* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

* Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

* Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

* Obtain customer signature upon completed service call assignment

* Participate in a scheduled On-call rotation

* Help to train or mentor others on the service team

* Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

* Perform other duties as assigned

How you will do it

* This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

* Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

* Candidate must possess excellent written/verbal communication and outstanding customer service skills.

* Position involves the programming of fire alarm, security, and access control system panels.

* Experience CCTV and IT and IP networks a plus.

* Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

* On call and after hours work required on occasion at customer need.

* Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

* Provide quotes to support recommendations and solutions.

What we look for:

Required

* 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

* Must have a Maine State Electrical License

* NICET ll Level II certification - Strongly Preferred

* Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

* Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

* High School Diploma or equivalent

* Ability to follow verbal and written instructions.

* Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

* Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

* Ability to work flexible hours including weekends to meet customer requirements.

* Overnight travel may be required.

* Demonstrate a high level of customer service.

* Maintain truck inventory to ensure timely response to customer needs.

* Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

* Strong organizational skills, positive attitude, and an ability to learn quickly.

* Possess a valid driver's license and driving record that meets company requirements.

* Retain any licenses that are required by National, State and Local codes.

HIRING HOURLY RANGE: $30-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position

includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at