Services Manager

Your new companyWe are currently recruiting on behalf of a leading organisation that delivers facilities management and accommodation maintenance services across the UK Defence estate, supporting military personnel and their operational requirements.
Your new roleWe are currently recruiting for an experienced Service Manager to join a high-performing facilities management team responsible for delivering maintenance services across a complex operational estate.
This is an excellent opportunity for a technically minded facilities professional to take ownership of service delivery across reactive maintenance, planned preventative maintenance (PPM), remedial activities, and Billable Works, ensuring services are delivered safely, efficiently, and in line with contractual and customer expectations.

Reporting to the Built Estate Manager, you will play a key role in driving operational performance, managing stakeholder relationships, and ensuring the effective coordination of internal teams, supply chain partners, and specialist contractors. You will be responsible for overseeing day-to-day maintenance activities, monitoring performance against key service levels, and proactively managing risks to ensure a consistently high standard of delivery.
The successful candidate will work closely with customers and key stakeholders, providing technical support, resolving service-related issues, and identifying opportunities to enhance service performance and customer satisfaction. You will also support the planning and delivery of additional works and minor projects, ensuring resources, materials, and contractors are effectively coordinated to achieve successful outcomes.
A strong understanding of compliance and assurance is essential. You will ensure all maintenance activities are delivered in accordance with statutory, contractual, and health and safety requirements, maintaining robust records through CAFM systems and ensuring all associated documentation remains accurate and up to date.

This role offers the opportunity to influence continuous improvement initiatives, support compliance programmes relating to asbestos, legionella, and temporary works, and contribute to the ongoing development of maintenance delivery standards across the estate.
Key Responsibilities

• Lead and coordinate the delivery of reactive maintenance, PPM, remedial works, and Billable Works.
• Manage contractor and supplier performance to ensure service excellence, value for money, and compliance with contractual obligations.
• Monitor operational performance, identifying risks and implementing solutions to maintain service delivery standards.
• Build and maintain strong relationships with customers, stakeholders, and operational teams.
• Ensure all activities are delivered in line with health, safety, environmental, and statutory requirements.
• Maintain accurate asset, compliance, and maintenance records within CAFM systems.
• Support the planning, mobilisation, and successful delivery of additional works and minor projects.
• Conduct assurance checks and drive continuous improvement across service delivery.
• Provide technical guidance and support to operational teams and stakeholders.

Full time - Monday to Friday
What you'll need to succeed
The ideal candidate will:

- Proven experience managing service delivery within facilities management, property maintenance, engineering, or a similar operational environment.

- Strong understanding of reactive maintenance, planned preventative maintenance (PPM), remedial works, safe systems of work, and statutory compliance requirements.

- Experience coordinating and managing contractors, suppliers, and operational teams to deliver services against performance targets and KPIs.

- Technical background in an electrical or mechanical discipline, ideally supported by a Level 3 qualification or equivalent practical experience.

- Knowledge of CAFM systems and industry standards such as JSP 375, SFG
20, and health and safety management processes.

- Excellent organisational skills with the ability to manage multiple priorities, solve problems proactively, and maintain attention to detail.

- Strong communication and stakeholder management skills, with the ability to build effective relationships at all levels.

- Experience with in facilities management, defence contracts, or other regulated estates would be advantageous.

- Relevant qualifications such as IOSH Managing Safely, NEBOSH, SMSTS, or CDM Awareness are desirable.

- A customer-focused, solutions-driven approach with a commitment to delivering safe, compliant, and high-quality services.

- Ability to obtain and maintain SC Security Clearance vetting.
What you'll get in returnThe successful candidate will receive a salary between 37,000- 44,500 per annum dependent on experience, as well as:

- 6% matched pension contribution
- 25 days annual leave, plus bank holidays
- Private medical insurance (single cover)
- Life assurance of 2x annual salary
What you need to do nowIf you're interested in this role, click 'apply…