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Job Description & How to Apply Below
Westbury
Company: Oakhouse Foods (Part of Pilgrim's Europe)
Contract:
Permanent
Hours:
40 hours per week, Monday to Friday
About Us
At Oakhouse Foods, we're passionate about helping customers enjoy delicious, high-quality meals delivered directly to their doorstep. With over 350 recipes and more than 30 years of experience, we've built a reputation for providing great food and exceptional service to customers across the UK.
As part of Pilgrim's Europe, one of Europe's leading food businesses, we combine the personal touch of a trusted household brand with the opportunities, stability, and support that come from being part of a large and successful organisation.
About the Role
We're looking for enthusiastic and customer-focused individuals to join our Telesales in Westbury.
This is a varied role where you'll speak with both new and existing customers, handling enquiries, processing orders, and identifying opportunities to recommend products and services that suit their needs.
Many of our customers are older people, so you'll need to be an excellent communicator who can provide a friendly, patient, and professional service at all times.
You'll also support operational activities, including preparing customer orders for delivery when required, making this an ideal role for someone who enjoys variety and being part of a close-knit team.
What You'll Be Doing
Handling inbound and outbound customer calls
Delivering exceptional customer service and support
Processing customer orders accurately and efficiently
Promoting products and services through proactive sales conversations
Resolving customer queries and complaints professionally
Maintaining accurate customer records and data entry
Supporting online customer enquiries
Assisting with the preparation of customer orders for delivery when required
What We're Looking For
Excellent communication and telephone skills
A passion for customer service and helping people
Confidence in building rapport and identifying sales opportunities
Strong attention to detail and accuracy
Good IT skills, including Microsoft Word and Excel
A positive attitude and a willingness to learn
Ability to work both independently and as part of a team
Desirable:
Previous customer service, telesales, retail, or contact centre experience
Experience using SAP or similar systems
Why Join Us?
Join a business that genuinely makes a difference to customers and local communities
Become part of Pilgrim's Europe, one of the UK's leading food manufacturers
Enjoy the stability and career opportunities that come with a large, successful organisation
Access to learning and development opportunities to support your career growth
Supportive team environment with full training provided
Staff discounts on products
Free on-site parking
Be part of a business that values Ownership, Determination, and Simplicity
Opportunity to build a long-term career within Oakhouse Foods and the wider Pilgrim's Europe group
Ready to Apply?
If you're passionate about customer service, enjoy speaking with people, and want to be part of a business that combines a community-focused approach with the backing of a major food manufacturer, we'd love to hear from you.
Apply today and join Oakhouse Foods, part of Pilgrim's Europe, helping customers enjoy great food and great service every day.
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