Clinic Support Supervisor

Company Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, doctors, and community. We are driven by a mission to continually invest in our people and offer the best workplace environment possible.

Job Description If you're looking for a hands‑on role in a fast‑growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.

Days & Hours Monday–Friday, 8 am–4:30 pm. You will be traveling between Westerly, Mystic, and West Warwick.

• Oversee day‑to‑day administrative functions and general office duties for assigned Metro Clinics.
• Ensure the front desk and aides are staffed appropriately to support assigned clinics.
• Train and onboard staff on all systems and procedures.
• Disciplinary action for employees (FD, Aides).
• Employee time card approvals/monitoring, PTO review, call outs and coverage plans to ensure office is appropriately staffed and operational.
• Collaborate with therapists and staff to ensure the best possible outcome for the office.
• Effectively communicate expectations of administrative procedures of the role.
• Ensure staff is knowledgeable of and performing standard operating procedures.
• Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations.
• Point of contact for all clinic complaints, issues, customer service line items.
• “Face” of the clinic support team for communications, clinic pulse checks and resolution.
• Internal customer service representative for all assigned office locations—staff, directors, therapists, aides, front desk, etc.
• Weekly visits and touch‑bases for 10+ clinics.
• Handle patient concerns and escalations.
• Perform other duties and assignments as required.

• Strong Microsoft 365 and Outlook proficiency.
• Excellent time‑management and organizational skills.
• Knowledge of regulatory standards and compliance requirements.
• Effective collaboration with all management levels and staff affiliates.
• Strong interpersonal skills, maturity, and good judgment; positive can‑do attitude; effective communication skills with diverse individuals.
• Highly effective soft skills.
• Excellent interpersonal and written communication skills.
• Ability to work under pressure, meet deadlines, and be flexible on multiple projects simultaneously.
• Personal means of transportation to travel between multiple locations/sites.

While performing the duties of this job, the staff member is frequently required to walk, stand, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift or move up to 40 pounds. Specific vision abilities required include close vision, distance vision, and depth perception.

The incumbent must be able to work in a fast‑paced environment with the ability to juggle and prioritize multiple tasks and to seek supervisory assistance as appropriate.

• High school diploma or GED required.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer‑service oriented role strongly preferred.
• Proficiency in Google Suite required.
• Strong communication skills and ability to resolve client concerns calmly and effectively.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and ability to adapt quickly to new programs.
• Ability to successfully complete in‑service training.
• Ability to observe, evaluate, and record patients’ conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record‑keeping and report‑writing skills.
• Ability to use logic and problem‑solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time‑management and organizational skills.
• Seeking career‑minded…