Medical Assistant - General Surgery

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

• 1. Performs patient care responsibilities as assigned:

  • Identifies self to patient/family and explains roles of each member of the care delivery team.

  • Accompanies patients to the exam/procedure room.

  • Prepares patients for visit (vital signs, height, weight, blood pressure, EKG, specimen collection, etc.).

  • Documents medical and surgical history, family history, social history, problem list, and medications in EPIC.

  • Performs screening per physician/provider guidelines.

  • Assists physicians/providers with various procedures.

  • Obtains pre-authorizations when necessary.

  • Conveys instructions to patients/family members/caregivers.

  • Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider.

  • Maintains patient records effectively.

  • Efficiently manages and routinely checks the EPIC in-basket.

  • Answers and returns calls promptly and provides pertinent information.

• 2. Performs administrative responsibilities as assigned:

  • Sends/receives patient medical records and abstracts new patient records into EPIC.

  • Obtains lab/radiology reports, hospital notes, and referral information as requested.

  • Completes forms/requisitions as needed.

  • Cross‑trained on front desk duties, including greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.

• 3. Performs environmental responsibilities as assigned:

  • Sets up instruments and equipment according to department protocol.

  • Applies principles of infection control.

  • Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy.

  • Cleans the sterilizer according to the scheduled maintenance program and maintains appropriate documentation.

  • Orders, sorts, and stores supplies following established department policy.

• 4. Performs other related organizational duties as assigned:

  • Maintains patient autonomy, confidentiality, and dignity.

  • Ensures providers submit timely and accurate billing.

  • Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable).

  • Provides prompt attention to urgent and non‑urgent patient issues as evidenced by observation and feedback from staff.

  • Quickly shares problems related to patients and/or staff with the supervisor.

  • Works with the Care Coordinator for Patient Centered Medical Home initiatives.

  • Attends and actively participates in staff meetings.

  • Collaborates in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease.

  • Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities.

  • Advocates on behalf of vulnerable individuals and populations.

  • Contributes to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community.

  • Collaborates in developing a work environment where continuous quality improvements in practice are pursued.

  • Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.

  • Coordinates efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participates in interventions which address articulated needs.

• 5. May assist and/or perform chaperone duties for patient medical procedures as needed.
• 6. May perform other duties as required.

High School diploma or equivalent required. Must meet one of the following requirements:…