Concierge Manager

Concierge Manager

Ocean House Collection

The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full‑service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Assistant Chef Concierge organizes and manages the responsibilities of the concierge department’s on‑property services and communication to maximize guest satisfaction. The Assistant Chef Concierge is responsible for managing our guest’s itineraries and bookings throughout their visit. They will also be responsible for the effective leadership and training of the concierge team to achieve Forbes Five‑Star standards and exceed our guest’s expectations.

The operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all exempt staff may be required to work extended shifts and additional days based on business demands. Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles.

Travel may be required and may include some overnight stays. All exempt team members should be responsible for scheduling their time off. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays. All exempt staff must be aware and able to work all weekends;

requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Internal: Reports to the Director of Front Office & Chef Concierge. Works closely with Front of House Manager and F&B Leadership.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily operations of the Concierge Team, including participation in desk operations
• Supervisory tasks including managing the Concierge team performance, preparing weekly schedules, training and developing staff, inventory and purchasing needed products and supplies, conducting daily pre‑shift meetings, and completing butler reports and payroll.
• Manage administrative functions in accordance with established standards including the interviewing and selection process of new staff.
• Supervise the individual performance of the staff by taking appropriate corrective action to address deficient conditions, behavior, and work performance.
• Assist as MOD when needed
• Responsible for negotiating contracts, including commission structure for contracted activities by third‑party vendors
• Responsible for ensuring that the Forbes Travel Guide 5‑star service standards are met by all contracted third parties providing service to our guests.
• Performs regular pulse checks and pursues coaching opportunities to ensure success of the individuals on the team.
• Exhibit complete knowledge of the local and regional area, including but not limited to restaurants, museums, events, shopping, places of worship, and nature preserves.
• Works closely with events team to ensure our guests are notified of upcoming activities and programming.
• Manage the data and processes of many Alice functions, including, but not limited to, itineraries, guest requests, vendor information.
• Master’s Open Table
• Completes staff reviews & all HR related items in a timely fashion.
• Processes all invoices to ensure our vendors are being paid for their services
• Tracks and submits all commission
• Represents the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of…