Assistant Director of Housekeeping

The Assistant Director of Housekeeping at Ocean House Collection is a management role responsible for leading housekeeping operations across multiple luxury properties.

Ocean House Collection includes three Forbes 5‑Star properties: the Ocean House with 49 guest rooms and 20 signature suites, the Cottage Collection with 10 vacation homes, and the Ocean & Harvest Spa with 12,000 square feet of spa and 10,000 square feet of meeting space. The Weekapaug Inn and Watch Hill Inn offer additional premium accommodations and dining experiences.

Serves as the Assistant Director of Housekeeping related activities – in the absence of the Director of Housekeeping this person will be responsible to supervise the entire housekeeping department: room cleaning, public space cleaning, laundry services, deep cleaning, renovation, FF&E maintenance and replacement, and housekeeping related guest requests.

The role includes daily oversight of public areas, laundry, and uniforms, managing staff and outside vendors, and ensuring compliance with all company policies and regulations.

• Motivate, train, supervise, and evaluate all housekeeping and laundry colleagues.
• Conduct pre‑shift meetings with managers and team members. Assist in daily manager meetings.
• Plan daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area, Uniform/Laundry Attendants, and Office Coordinators.
• Perform administrative duties such as departmental scheduling, payroll, inventories of linen and guest supplies, departmental training, special projects, purchase requests and monthly consumption reports.
• Implement control on department labor costs, minimizing costs while ensuring adequate staffing for five‑star service.
• Manage vendors and contractors.
• Prepare and conduct housekeeping interviews and follow company hiring procedures.
• Maintain an ongoing Safe & Sound program.
• Spearheading the Forbes and hotel audits.
• Successfully manage daily room turn.
• Assume the responsibilities of the Director of Housekeeping during his/her absence.
• Maintain compliance with all company IT and safety procedures.
• Perform a variety of other duties as assigned.
• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure the highest standards are met.
• Monitor progress, ensure completion of deep cleaning program, and assign tasks to the team.
• Respond to guest questions. Provide guest assistance, direction, and information as requested.
• Conduct daily communication meetings. Ensure guest and colleague privacy and security by correctly following company procedures.
• Maintain strong interdepartmental relations.

• Internal:
  Reports directly to the Director of Housekeeping.
• External:
  Develop and maintain relationships with outside vendors and contract partners.

• Strong knowledge of housekeeping operations, cleaning techniques, and industry standards.
• Excellent leadership and team management skills to motivate and supervise staff.
• Ability to train, mentor, and evaluate employees for optimal performance.
• Strong attention to detail to ensure cleanliness and quality standards are met.
• Effective communication and interpersonal skills for working with staff and guests.
• Proficiency in inventory management and supply ordering.
• Knowledge of health, safety, and sanitation regulations in a hotel environment.
• Ability to handle guest requests and resolve complaints professionally.
• Strong organizational and time management skills to prioritize tasks efficiently.
• Experience with budgeting, cost control, and expense tracking.
• Proficiency in using housekeeping management software and hotel systems.
• Flexibility to work varying shifts, including weekends and holidays.
• Maintain confidentiality of guest/employee information and pertinent hotel data.
• Uphold company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• Follow directions. Work cohesively with co‑workers as part of a team.

• College degree or equivalent work experience.
• Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.
• Ability to communicate in Spanish.
• Preferred: 2‑year previous housekeeping management experience in a Forbes five‑star hotel.
• Required:
  
  2‑year previous luxury hotel operations experience that can be demonstrated to be applicable to the duties listed in the job description.

• Director

• Full‑time

• Management
• Hotels and Motels