Assistant Director of Housekeeping

Assistant Director of Housekeeping

Ocean House Collection comprises three luxury properties:
The Ocean House (49 rooms, 20 suites), the Cottage Collection (10 vacation homes), and the Ocean & Harvest Spa (12,000 sq ft, 5‑Star spa with indoor/outdoor meeting spaces). Additional properties include the Weekapaug Inn and the Watch Hill Inn.

Seeking an experienced leader in a Forbes 5‑Star environment to oversee all housekeeping operations, ensure exceptional guest experiences, and maintain the high standards of our portfolio.

Responsible for supervising day‑to‑day housekeeping activities across all properties and handling staff, vendors, and guest requests. In the absence of the Director of Housekeeping will act as acting director.

24/7 operation including holidays. Exempt duties may include extended workdays; weekend, holiday, night shifts and overnight travel may be required.

• Motivate, train, supervise, and evaluate all housekeeping and laundry colleagues.
• Conduct pre‑shift meetings with managers and team members. Assist in daily manager meetings.
• Plan daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area, Uniform / Laundry Attendants and Office Coordinators.
• Perform administrative duties such as departmental scheduling, payroll, inventories of linen and guest supplies, departmental training, special projects, purchase requests and monthly consumption reports.
• Implement control on department labor costs. Minimize costs while ensuring adequate staffing to provide five‑star service.
• Manage vendors and contractors.
• Prepare and conduct housekeeping interviews and follow company hiring procedures.
• Maintain an ongoing Safe & Sound program.
• Spearhead the Forbes and hotel audits.
• Successfully manage daily rooms turn.
• Assume the responsibilities of the Director of Housekeeping during the latter’s absence.
• Maintain compliance with all company IT and safety procedures.
• Perform a variety of other duties as assigned.
• Perform daily inspection of all public areas, guestrooms, exterior of building and back‑house areas to ensure that the highest standards are met.
• Monitor progress and ensure completion of the deep‑cleaning program, and assign tasks to the team.
• Respond to guest questions, provide guest assistance, direction, and information as requested.
• Conduct daily communication meetings.
• Ensure guest and colleague privacy and security by correctly following company procedures.
• Maintain strong inter‑departmental relationships.

• Strong knowledge of housekeeping operations, cleaning techniques, and industry standards.
• Excellent leadership and team‑management skills to motivate and supervise staff.
• Ability to train, mentor, and evaluate employees for optimal performance.
• Strong attention to detail to ensure cleanliness and quality standards are met.
• Effective communication and interpersonal skills for working with staff and guests.
• Proficiency in inventory management and supply ordering.
• Knowledge of health, safety, and sanitation regulations in a hotel environment.
• Ability to handle guest requests and resolve complaints professionally.
• Strong organizational and time‑management skills to prioritize tasks efficiently.
• Experience with budgeting, cost control, and expense tracking.
• Proficiency in using housekeeping management software and hotel systems.
• Flexibility to work varying shifts, including weekends and holidays.
• Maintain confidentiality of guest/employee information and pertinent hotel data.
• Uphold the company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgment as interpreted by management.
• Follow directions.
• Work cohesively with co‑workers as part of a team.

• College degree or equivalent work experience.
• Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.
• Ability to communicate in Spanish – preferred.
• 2‑year previous housekeeping management experience in a Forbes five‑star hotel required OR 2‑year previous luxury hotel operations experience that can be demonstrated to be applicable to the duties listed in the job description – preferred.

All your information will be kept confidential according to EEO guidelines. Please apply directly at