Product Development Engineer – Digital Services SME

POSITION SUMMARY

The New Product Development Engineer – Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products. This role combines deep technical expertise in digital services with a focus on serviceability, safety, and business goals. The candidate will collaborate with R&D, product management, and global technical leads to ensure new products are digitally enabled, service-ready, and aligned with strategic initiatives.

This position is remote, with occasional on‑site travel and global team collaboration.

• Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products.
• Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy.
• Lead the integration and refinement of Power and Thermal data models within Digital Services systems.
• Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches.
• Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management.
• Develop maintenance and troubleshooting procedures for new products, leveraging digital insights.
• Act as the Vertiv Services representative on the engineering change control board.
• Provide technical expertise in development of service plans for new products, including digital platforms.
• Lead development of service‑related documentation and knowledge articles for Digital Services in relation to Power and Thermal products.
• Monitor industry trends and emerging technologies, recommending process and platform enhancements.
• Participate in customer engagements, on‑site escalations, special projects, and strategic initiatives as assigned.
• Support logistics for parts research, spare kits, and parts sourcing for new products.
• Attend Beta and first‑article startups, providing feedback to engineering and product management.
• Train PTS and first classes of CEs on new products, including digital service features.
• Lead documentation and service platform development for new products.
• Develop startup and preventative maintenance forms for new products.
• Provide technical guidance to Marketing in development of Scope of Work documents and new services.

• Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products.
• Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy.
• Lead the integration and refinement of Power and Thermal data models within Digital Services systems.
• Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches.
• Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management.
• Develop maintenance and troubleshooting procedures for new products, leveraging digital insights.
• Act as the Vertiv Services representative on the engineering change control board.
• Provide technical expertise in development of service plans for new products, including digital platforms.
• Lead development of service‑related documentation and knowledge articles for Digital Services in relation to Power and Thermal products.
• Monitor industry trends and emerging technologies, recommending process and platform enhancements.
• Participate in customer engagements, on‑site escalations, special projects, and strategic initiatives as assigned.
• Support logistics for parts research, spare kits, and parts sourcing for new products.
• Attend Beta and first‑article startups, providing feedback to engineering and product management.
• Train PTS and first classes of CEs on new products, including digital service features.
• Lead documentation and service platform development for new products.
• Develop startup and preventative maintenance forms for new products.
• Provide technical guidance to Marketing in development of Scope of Work documents and new services.

• Occasionally…