Quality Assurance Manager

Quality Assurance Manager I

DHL Supply Chain – Salary: $85,000 - $150,000 (national range)

Benefits include Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K, and generous PTO.

Manages and coordinates all aspects of quality assurance activities within a single or multiple sites and/or customers, ensuring regulatory compliance and continuous improvement.

• Oversee maintenance and continuous improvement of the overall quality system, including CAPA, audits, document control, and procedures.
• Oversee licenses, permits, and registrations.
• Provide regulatory compliance oversight for products and services, reporting results to executive management.
• Ensure system and equipment validation and maintain change control processes.
• Hire, train, and develop quality associates; monitor training compliance.
• Coordinate with continuous improvement team to focus on improvement activities.
• Review and recommend actions for regulatory, customer, and third‑party audits.
• Analyze quality metrics, identify trends, and report findings.
• Serve as primary customer contact for QA related issues.
• Manage site suppliers, audits, and business development support.
• Represent DHL in customer events as required.

• Bachelor’s degree or equivalent with 4 years work experience.
• Certification related to quality control (preferred).
• 3+ years experience in a regulated environment or ISO 9001 compliance.
• 1+ year supervisory or management experience.
• Experience in Manufacturing, Food, Life Sciences, or 3PL industry.
• Participation in successful standards organization registration in complex environment.
• Supervising or implementing quality control programs.
• Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc.
• Training administration in compliance with regulated standards.
• Strong written and verbal communication, data analysis, and problem solving.
• Project management, presenting, and report creation skills.

• Seniority level: Director
• Employment type: Contract
• Job function: Quality Assurance
• Industries: Transportation, Logistics, Supply Chain and Storage

Our organization is an equal opportunity employer.