Sales Support Representative - Residential

Sales Support Representative

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together, we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson has approximately 36,000 associates across 1,700 locations and is proud to provide best‑in‑class products, service and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson operates with the shared purpose of building something meaningful, and you will build a career that you are proud of.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Schedule: Monday through Friday, 8:00 am – 5:00 pm with a rotating Saturday shift once a month.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use the customer relationship management (CRM) system and phone system.

• 1–3 years of sales and/or customer service experience is preferred.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented with an ability to build relationships.
• General digital literacy, including Microsoft Office.
• Quick learning of product knowledge and processes.

Benefits include health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

$18.71 – $29.92 per hour

Estimated ranges displayed are Monthly for Salaried roles or Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Entry level

Full‑time

Other

Wholesale, Wholesale Building Materials, and Construction