Planet Fitness Customer Service Representative

Planet Fitness FT Customer Service Representative

Join to apply for the Planet Fitness FT Customer Service Representative role at National Fitness Partners
.

Full Time:
Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members.
• Provide a clean, sanitized and safe club environment.

• Growth opportunities – 90% of our management team started at entry level.
• Competitive pay and schedule with hourly increases at 180 days, 1 year and every 6 months after the first year.
• Shift‑differential pay for select shifts.
• Paid time off for all employees.
• 401K retirement fund with employer match up to 4%.
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance & short‑term disability I 00% company paid.
• Employee assistance program.
• Free employee Black Card membership including one free Black Card membership for a direct family member.

• Entry level

• Full-time

• Other

• Wellness and Fitness Services

Referrals increase your chances of interviewing at National Fitness Partners by 2x.