Account Manager

Account Manager I

Location:

Hybrid (based out of Westfield, IN or St. Paul, MN)

Reports to:

Vice President of Sales

Department:
Commercial

About Dura Mark Technologies:

Dura Mark Technologies is not your ordinary label maker. With locations in Indiana and Minnesota, we provide high-quality durable safety labels and decals for some of the world's largest manufacturers. Our mission is to transform the way companies manage their labeling through innovation, speed, and LEAN manufacturing principles.

At Dura Mark, we don't just value hard work; we value the "Win as a Team" mentality. We are a fast-growing, agile team that prioritizes doing the right thing, staying customer-focused, and maintaining a positive "Get It Done" attitude.

Position Summary:

The Account Manager I is responsible for managing day-to-day communication and service for assigned customer accounts. This role ensures customer expectations are met with accuracy and speed, supports issue resolution, and coordinates internally to enable smooth execution of customer orders. As an entry-level role within the Account Management team, the AM I focuses on tactical relationship building, accuracy, and responsiveness while developing toward higher-level strategic engagement with a focus on growth.

Key Responsibilities:

* Serve as the primary day-to-day contact for assigned accounts

* Respond to customer inquiries in a timely and professional manner

* Drive growth at the accounts, ensuring quick turnaround of RFQs and price inquiries

* Support customer demand and ensure internal teams have accurate order information

* Coordinate with Sales Operations and Customer Service to resolve issues

* Maintain updated account information in CRM and ERP systems

* Monitor open orders, deliveries, and service levels to ensure customer satisfaction

* Document customer feedback and escalate issues where needed

* Learn customer business models to better anticipate needs over time

* Proactively adjust pricing to ensure profitability goals are met year over year

Required Skills & Competencies

* Strong verbal and written communication

* Attention to detail and high follow-through

* Ability to work cross-functionally with operations, sales, and customer service

* Customer-first mindset with strong service orientation

* Proficiency in Microsoft Office and familiarity with CRM/ERP systems (Hub Spot, Net Suite preferred)

* Ability to prioritize and multitask in a fast-paced environment

Experience & Qualifications

* 1-3 years of experience in customer service, account coordination, or inside sales

* Experience in a B2B, industrial, or manufacturing environment preferred

* College degree preferred or equivalent work experience

Benefits of Working Here:

* Competitive salary and 401(k) matching (100% vested immediately)

* Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more!

* Paid Short-Term and Long-Term Disability

* Corporate Chaplain Services

* Paid Time Off

* 8.5 Paid Holidays Per Year

* A collaborative environment where your ideas are heard

Dura Mark Core Values:

Customer Focused

* Give our Customers the Best Experience Possible

Do the Right Thing

* Act with Integrity and Trust

* Confront the Hard Stuff

* Treat People the Way You Want to Be Treated

Positive "Get It Done" Attitude

* Adaptive to Change

* Motivate Others

* Work Hard and Have Fun

* Committed to Quality and Execution

Collaborative Team Player

* "Win As A Team" Mentality

* Creative Problem Solver

* Humble and Confident Contributor

Passion to Grow

* Achievement Driven With a "Will to Win"

* Energetic Competitor

* Curious Learner

Equal Opportunity

Employer:

This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.