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Technical Service Support Specialist
Job in
Westfield, Hamilton County, Indiana, 46074, USA
Listed on 2026-10-05
Listing for:
LINC SYSTEMS LLC
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Position Title :
Technical Service Support Specialist
Location: Westfield, IN
Department: Customer Service
Reports to: Customer Service Manager
Date: September 2026
POSITIONPURPOSE:
The Customer Service Technical Support Specialist serves as a key liaison between customers, Technical Service Representatives (TSRs), the Equipment Team, and internal service operations. This position will be responsible for quoting, scheduling, ERP and Service LINC activity, and project management.
PRIMARY RESPONSIBILITIES AND REQUIREMENTS:- Parts quoting and ordering for TSRs
- Schedule reactive service calls and new project installations
- Manage Technical Service calendar
- Service LINC administration to include:
- Enter service calls, SAP order numbers
- Send completed tickets for invoicing
- Follow up on tech review and repair tickets
- Scheduled Maintenance: maintain records and prepare quotes and agreements
- Equipment Team Support
- Manage installation activity on Equipment Project View
- Assist with rental, demo, leasing, and placement agreements
- Utilize SAP, LINC
360, Service LINC, Power Bi, and internal shared drives - Work with Technical Service Customer Service team to enter service calls
- Support quoting, ordering, and equipment installations as needed
2-3 years of customer service, technical support, service coordination, or project administration experience preferred. Strong organizational, communication, and problem-solving skills required. Experience with scheduling and dispatching.
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