Assistant Manager

Overview

Assistant Managers are tasked with working closely with the location manager, other assistant managers, COO, and CEO to ensure smooth daily operations at The Escape Room USA and a 5-star experience for every guest.

• Assisting the location manager in organizing, planning and implementing strategy, as well as day-to-day operations.
• Maintain close communication with the location manager, other assistant managers, COO, and CEO through Group Me to provide clear updates regarding rooms, repairs, customer service, and operations.
• Ensure company guidelines are followed.
• Maintain a safe and clean work environment.
• Schedule Escape Room Adventures over the phone and in person.
• Coordinate with the Director of Sales regarding current booking procedures, promotions, and policies.
• Provide training to employees on Escape Room processes, check-in, and lounge.
• Delegate tasks to employees to ensure rooms and day-to-day operations run smoothly.
• Supervise, lead and motivate employees.
• Run Escape Rooms as needed.
• Prepare and serve drinks in the lounge as needed.
• Communicate with guests regarding TERUSA product and policies.
• Convey the TERUSA product with high efficiency and attention to detail.
• Guide and interact with customers through all aspects of their Escape Room Adventure.
• Monitor customer satisfaction and manage and resolve customer complaints (reporting issues to upper management immediately).

• Positive attitude
• Good team player, focused on delivering a 5-star experience for every customer
• Able to multi-task effectively
• Full availability (7 days a week, including holidays)
• Punctuality for shifts and meetings
• Uniform compliance as per The Escape Room USA handbook
• Willingness to accept constructive criticism and improve as an Assistant Manager
• Ability to follow directions and ask questions as needed
• Ability to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds as needed
• Adherence to company policies and Core Values
• May be required to stay late or come in early depending on needs

• Passion for Escape Rooms/entertainment experiences
• Desire to provide a 5-star experience to team and guests
• Flexibility and teachability
• Great communication skills with guests, management, and staff, including giving clear hints and instructions
• Commitment to immersive atmosphere while running rooms
• Outgoing personality

• Prior managerial experience
• Prior experience playing escape rooms
• Prior experience in customer service or entertainment
• Theater, improv, and public speaking experience

This position is full-time with approximately 40-50 hours per week. Benefits for full-time employees include health, dental, vision insurance, 401(k), PTO, and competitive pay.

• Mid-Senior level

• Full-time

• Other

• Entertainment