Guide

Position Description

Adventure Guides provide a 5-star experience for guests both in and out of their Escape Room Adventures, emphasizing quality customer service, excitement for the Adventure, and a kindness to all.

• Greeting each team member and assisting with the check-in process.
• Serving drinks and snacks in our lounge (if over 19).
• Preparing and serving drinks and snacks in our lounge (if over 21).
• Engaging groups of 2-14 people in conversation and explaining the rules and scenario of the game.
• Monitoring both gameplay and team's overall attitude to ensure our customers have a 5-star experience every time.
• Collecting the team in a timely manner at the end of their game and providing an upbeat outro and photo opportunity in the lounge.
• Correctly resetting Escape Room Adventure between rounds, cleaning when necessary.
• Reporting any issues in a timely manner to management.
• End of night cleaning (including escape rooms, kitchen, bathroom, lounge, etc.) and restocking.

• Ability to sit for 60 minutes at a time without distractions while monitoring a group over video/audio surveillance.
• Dependable work ethic and commitment to attendance.
• Flexible schedule and/or ability to work nights and weekends.
• Willingness to accept constructive criticism and enact necessary changes in order to be a better Adventure Guide.
• Ability to follow directions and ask questions as needed.
• Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc. as needed for the job.
• Must be able to reset numerous locks, puzzles, doors, drawers, shelves, props, etc. both ACCURATELY and QUICKLY between rounds.
• Willingness and ability to adhere to company policies and be guided by company s Core Values while at work.

• Passion for Escape Rooms/entertainment experiences.
• Desire to provide a 5-star experience to every team and guest.
• Flexibility and teachability.
• Great communication skills (conversing with guests, as well as giving clear hints and instructions).
• Commitment to immersive atmosphere while running rooms.
• Outgoing personality.

• Prior experience playing escape rooms.
• Prior experience in the customer service or entertainment industry.
• Theater, improv, and public speaking experience.

Full-time and part-time positions are available. Benefits for full-time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.

• Employment type:
  
  Part-time
• Seniority level:
  Not Applicable
• Job function:
  Management and Manufacturing
• Industries:
  Entertainment

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.