Early Stage Collections Specialist EST shift

Overview

Early Stage Collections Specialist, I (11am to 8pm EST) shift

Join to apply for the Early Stage Collections Specialist, I (11am to 8pm EST) shift role at Carrington Holding Company, LLC.

The normal work hours are Monday through Friday from 11am to 8pm EST. This role offers a hybrid schedule.

• Counsel borrowers on methods for bringing their loan current and/or exploring alternative solutions.
• Contact borrowers in the early stages (1–59 days) of the delinquency cycle and negotiate payment arrangements to bring borrowers current.
• Review the borrower’s current financial situation if the account cannot be brought current and offer additional options depending on the circumstance.
• Provide support to inbound Customer Service on high inbound volume days.
• Perform duties in accordance with the company’s policies and procedures and all applicable US state and federal laws and regulations.

Pay and schedule details The target pay range for this position is $21.50 - $22.50 per hour plus monthly incentive bonus. An additional $1.50/hr can be added for the Spanish bilingual skill set, as well as an additional $1.50 for working 12pm to 9pm.

• High school diploma or equivalent work experience
• Less than one (1) year of collections experience in a customer service/call center environment and/or loan servicing experience
• Experience in the Banking, Mortgage/Loan Servicing industries is preferred

• Evaluates and helps determine the borrower’s ability to pay and collects financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on options through education of alternative solutions.
• Contacts borrowers using an automated dialing system (Aspect Dialer) for inbound and outbound calls.
• Educates borrowers on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing as applicable.
• Initiates and explains required documents to complete a borrower “Request for Mortgage Assistance” package in accordance with department policies and procedures.
• May function as the single point of contact for a borrower and escalate to a licensed Loss Mitigation associate when needed.
• Provides status on payments and payoff inquiries; verifies payment history and new servicer contact information; processes payments and assists with loan servicing website access (payments, denied access, password resets).
• Responds to escrow, loss draft, and closing document inquiries; supports a variety of servicing functions including disputes, refunds/shortage, loss draft, short sale, Deed in lieu of foreclosure, modification/refinance requests, repayment plans, and other mortgage activities.

• Comprehensive healthcare plans for you and your family. Plus a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to discounts through our employee portal for fitness, dining, retail, and more.
• Customized training programs to help you advance your career.
• Employee referral bonuses to help Carrington and Vylla grow.
• Educational reimbursement.
• Carrington Charitable Foundation contributions to the community; information .

Notice to all applicants:
Carrington does not do interviews or offers via text or chat.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Accounting/Auditing and Finance

Location and additional postings: various Indianapolis, IN listings may appear with compensation figures and recency dates.