Hospital Access Coordinator II

Facility:Ortho Indy Westfield Physical Therapy, Westfield, IN
Department:OIH Admissions
Shift Details: M-Th 9:00am - 5:30pm, Fri. 8:00am - 4:30pm

Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

The Hospital Admissions Clerk II functions in a fast-paced role that requires attention to detail and
ability to multi-task, including a focus on both the quantity and quality of work. This position performs
check-in, check-out, scheduling, operates in multiple systems, answers phones, collects co-pays, and
coordinates benefits with insurance.

• Pre-registers and registers all physical and occupational therapy patients in Meditech and
  Thera Office by utilizing our clinic and ordering systems to input patient demographics as well as therapy orders.
• Schedules and re-schedules all therapy appointments in Thera Office as needed.
• Obtains, submits, and tracks authorizations for various insurances by faxing authorization requests, following up by phone, or using online tools.
• Answers all incoming calls and returns voicemails in a timely manner.
• Obtains all insurance benefit information in a timely manner for follow-up appointments as well as initial therapy evaluations by calling insurance companies, faxing benefit information sheets, or utilizing online tools.
• Collects and applies all patient payments and co-payments.
• Completes monthly registrations in Meditech for all patients to ensure account and scheduling
  accuracy as well as billing accuracy.
• Completes patient discharges on a weekly basis by researching therapy progress notes and discharge summaries to accurately update the discharged accounts.
• Prints and faxes progress notes for all workers comp and outside doctor referrals on a daily basis.

ADP, Allscripts, Ortho Talent, Incident reporting, Meditech, Microsoft Office, Athena, Thera Office,
Insurance systems

• High school diploma/GED required
• 1-2 years of patient registration experience required; 2-4 years preferred
• Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must

Ortho Indy is an Equal Opportunity Employer