Account Specialist

Responsibilities

• Establish, develop, document, and maintain relationships that support existing business for assigned accounts/markets.
• Support and champion the sales department’s deliverables related to the inquiry-to-order (ITO) & customer’s RFQ processes for assigned markets/customers, including support on new product development and application projects. ITO duties include filtering & tracking requests, evaluating projects, processing samples, providing timely quotes, setting up systems in ERP, and coordinating item releases with change management, engineering, planning, forecast, pricing, and operations teams.
• Provide Account Managers and IMMI with communication support to customers on day‑to‑day inquiries and on mass communications for specific initiatives.
• Support Account Managers and other IMMI teams with deliverables defined in IMMI processes and work instructions related to customer needs outside of day‑to‑day order fulfillment.
• Fill the gap to meet external and/or internal expectations on projects/tasks related to customer service needs defined in the job summary.

• Customer quotes, customer part set‑ups and revisions, samples, manual invoices & credit memos, PPAP orders.
• Phase‑in/phase‑out forecasts, customer scoreboard tracker, RMA (return material authorizations) and prompt responses back to customers.

• Bachelor’s degree in a related field or relevant experience.
• Computer aptitude allowing proficiency in Excel, CRM systems (Salesforce), ERP systems, reporting tools (e.g., Power
  
  BI), and Microsoft Teams.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Excellent customer service and interpersonal skills.
• Mechanical / product aptitude – ability to understand and communicate features and benefits.
• Manufacturing aptitude – ability to understand manufacturing processes and systems.
• Comprehensive understanding of Microsoft Office and relevant operational software.
• Ability to comply with legal and corporate responsibilities.

Not Applicable

Full‑time

Other

Motor Vehicle Manufacturing