Administrative​/Customer Service Specialist

Location:

Westfield, MA

Schedule:

Monday-Friday, 9:00 AM-5:00 PM Pay:
Starting at $28.00/hour Job Type: Full-Time, Long-Term Opportunity

We are seeking a reliable, organized, and detail-oriented Administrative/Customer Service Specialist to join a close-knit office team in Westfield, MA.

This is a great opportunity for someone looking for a stable, long-term position with a collaborative team and a strong company culture.

The ideal candidate will have excellent computer skills, strong customer service abilities, and the ability to manage multiple administrative responsibilities while maintaining a high level of accuracy and follow-through.

• Provide professional customer service and communicate with federal agents and government agencies
• Coordinate and process documentation related to the disposal of government agency vehicles
• Enter vehicle information into internal databases, including VIN numbers, make/model, mileage, and other details
• Complete data entry and maintain accurate records
• Process payments to agencies through online portals
• Prepare agency reports using Microsoft Access File, scan, and organize paperwork and electronic documents
• Answer and direct incoming phone calls
• Maintain accurate and organized records and documentation
• Follow up on outstanding items and ensure tasks are completed accurately and on time
• Assist with various administrative duties as needed

• Strong computer and data-entry skills
• Excellent attention to detail and organizational abilities
• Strong customer service and communication skills
• Excellent follow-through and ability to manage deadlines
• Comfortable working with databases and online systems
• Proficiency with Microsoft Office;
  Microsoft Access experience is a plus
• Automotive knowledge is helpful but not required
• Ability to work independently while also being a strong team player
• Professional, dependable, and looking for a long-term opportunity

• Monday-Friday, 9:00 AM-5:00 PM schedule
• Starting pay of $28.00/hour
• Small, close-knit office environment
• Long-term, stable position
• Collaborative team with an established history of working well together
• Opportunity to become an important part of the day-to-day operations of the office #IND Springfield