Teller; East Main Street Branch

Teller

Location: West Springfield, MA

Base Pay Range: $17.00/hr - $24.00/hr

Department: Retail Banking
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade: 5
Reports to: Branch Manager
Travel Required: Travel as required
Positions Supervised: N/A

Provides prompt and professional service to new and existing customers by handling day-to-day transactions including deposits and withdrawals and assisting with customer inquiries.

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

Stand:
Frequently

Walk:
Frequently

Sit:
Occasionally

Handling / Fingering:
Constantly

Reach Outward:
Frequently

Reach Above Shoulder:
Occasionally

Climb:
Occasionally

Crawl:
Occasionally

Squat or Kneel:
Frequently

Bend:
Frequently

Lift/Carry 10 lbs or less:
Frequently

Lift/Carry 11-20 lbs:
Frequently

Lift/Carry 21-50 lbs:
Occasionally

Push/Pull 12 lbs or less:
Occasionally

Push/Pull 13-25 lbs:
Occasionally

Push/Pull 26-40 lbs:
Occasionally

Push/Pull 41-100 lbs:
Occasionally

Other

Physical Requirements:

None

Entry level

Full-time

Finance and Sales

Industries:
Banking

Additional notes:
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.