Seasonal Warehouse Customer Service Representative

Seasonal Warehouse Customer Service Representative

Join to apply for the Seasonal Warehouse Customer Service Representative role at A. Duie Pyle, Inc.

As a Seasonal Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax, and e‑mail to provide information in response to general inquiries, resolving issues, and handling requests.

Start time:
Between 7 AM‑8 AM, Monday through Friday

• Scheduling pickups, tracing shipments, providing shipment ETA’s, rate quotes, and/or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handling re‑consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow‑up and record‑keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our website
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” % Contacts per Hour)

• Experience in a fast‑paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non‑traditional holidays

• Minimum 1 year of prior customer service experience
• Experience with Warehouse Management Systems (WMS), such as SAP, Oracle, Korber, Manhattan, etc.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.