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Sales Correspondent - Customer Service - Westfield , MA
Job in
Westfield, Hampden County, Massachusetts, 01085, USA
Listed on 2026-01-01
Listing for:
Mestek, Inc.
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
- Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.
- Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
- Answer phone and E-mail inquiries in a timely manner
- Provide information concerning Mestek products
- Process incoming orders for unit accuracy, pricing, and shipping information
- Enter orders into Friedman ERP system
- Review information before sending to Credit/Factory
- Identify and resolve inquiries from representatives/customers relating to products
- Guide representatives and distributors in use of Sales Assistant Specifier
- Monitor fax machines for orders
- Maintain an orderly work area
- Keep filing and paperwork up-to-date
- Complete special projects as needed
- Assist other team members when work permits
- Perform similar or related duties as required or requested
- High School Diploma or GED
- Experience in writing orders and pricing a plus
- Able to use computer software including Excel, Outlook, PowerPoint, and Word
- Ambitious, organized, and detail-oriented
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