Operations Associate, Part Time, Nights R39088

Operations Associate, Part Time, Nights R39088

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking an Operations Associate to join our Emergency Department team at Baystate Noble Hospital in Westfield, MA.

• Req#: R39088
• Category(s): Administrative Support, Unit Clerical Support
• Full Time / Part Time: Part‑Time
• Shift: Third
• Location: Baystate Noble, Westfield, MA
• Schedule: Part‑time, 3rd Shift, 11 pm–7:30 am, 24 hours/week, rotating days, every other weekend, rotating holidays required

• Excellent compensation and high‑quality, low‑cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First‑time home‑buyer financial packages
• Farm Share memberships
• 403b retirement plan with company match and annual contribution increase based on years of service
• Free money‑coach advice from a certified professional
• Well‑being programs that include mental, physical and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of well‑being activities, including gym membership, equipment, personal trainer, massage and more

• High school diploma or equivalent required
• Prior administrative experience strongly preferred
• 1–2 years of experience in customer service (healthcare setting preferred)
• Ability to work rotating days, including weekends and holidays
• Ability to multitask
• Computer literate
• Experience with electronic health records a plus

• Education: GED or HiSET (required)
• Certifications: Basic Cardiac Life Support – American Heart Association

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range considers the wide range of factors that are considered in making compensation decisions including knowledge/skills, relevant experience and training, education/certifications/licensure, and other business and organizational factors. This base pay range does not include our comprehensive benefits package or any incentive payments that may be applicable to this role.

Reports to the Nurse Manager and is coordinated daily by the charge nurse. Under direct supervision, works with patient and family‑centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical records, and facilitating smooth unit operations. Performs functions necessary to process direct admissions to the unit, acts as receptionist for visitors, and is a business partner to the department and clinical staff.

• Bed Management: tracks, prioritizes and assigns beds; communicates with BMD and BM for admissions, discharges and transfers; coordinates unit/department ADTs; checks BMD for new data and advises Charge Nurse; follows up on discharge orders; enters discharges in OA Gold; rounds 3 times daily with RNs and CM regarding discharges and special instructions.
• Utilizes computer applications: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Staples and Kronos access if applicable.
• Unit specific projects: project work as assigned, payroll, committee participation, develop unit time schedules, etc.
• Communication: provides report/handoff to next shift; contacts other departments for priority tests; answers telephones and relays messages; coordinates communication with NEOPO and related paperwork.
• Unit‑based resource for Zoned Hospitalist and medical/surgical teaching teams; assists Hospitalist during clinical rounds; maintains specific workspace for Hospitalists.
• Serves as a greeter for new patients/families to the unit; assists other departments with information and answers to questions as requested.
• Hospital Records and logs: maintains patient chart, prepares record prior to transfer and discharge, explains and obtains signatures for Medicare forms, organizes chart, sends discharge record to HIM.
• Unit Resource: posts/file MD schedules; prepares staffing assignment for the next shift; places calls to replace unplanned…