Technical Service Lead - Client & Escalations

Source Code seeks a Technical Service Lead to guide a technical service team handling Microsoft 365, AD, Intune, and networking. You will act as an escalation point, coach technicians, and ensure high‑quality ticket resolution to optimize client experience.

You will oversee real‑time support, review ticket quality, and drive process improvements while coordinating with senior engineers on complex issues to restore services swiftly.

We invite applications for the Technical Service Lead
- Client Experience & Escalations position located in Westfield, MA, United States.

The following opportunity is for a Technical Service Lead
- Client Experience & Escalations with Source Code.

Our organisation is growing, and we are hiring a Technical Service Lead
- Client Experience & Escalations in Westfield, MA, United States.

This opportunity is for the Technical Service Lead
- Client Experience & Escalations role at Source Code.