Customer Service Associate

Overview

Join to apply for the Customer Service Associate I role at Family Dollar
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Responsibilities and duties described below reflect the role’s expectations in providing a great shopping experience for every customer.

• Assist customers with questions and recommendations
• Manage sales transactions while working the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks; stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment with professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and overall neatness
• Other duties as assigned

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Physical ability to lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Various health, wealth, and well-being benefits

We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and to making employment decisions without regard to any protected status. In accordance with local laws, minors may be considered for employment in certain roles where permitted. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed as the exclusive standard of the position. Job duties may be amended from time to time at the company’s discretion. Incumbents will follow any other instructions and perform related duties as required by their supervisor. Employment is at-will.

Part time

Address: 51 Franklin St, Westfield, MA 01085