Customer Service Representative

Customer Service Representative – Community Veterinary Partners

Location:

Westfield, In‑Person

Employment Type:

Full‑time

$17.00/hr – $19.00/hr

Westfield Veterinary Group is a multi‑doctor practice that offers employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted “work‑life balance.” We pride ourselves on the great care we take with clients and employees alike. We are currently looking for an energetic, enthusiastic, and quick‑learning individual to join our fast‑growing team for full‑time or part‑time employment.

Client Service Representative – Westfield Location. Come be a part of a growing team that values compassion, collaboration, and community!

CSR Supervisor

Our client service representatives support our efforts in providing the highest quality primary veterinary care to our patients. As the front line of communication between our clients and providers, our CSRs help to promote the practice by maintaining a client‑oriented and professional work environment. CSRs are responsible for using the computer and veterinary management software, answering and directing phone calls, scheduling appointments, patient check‑in and check‑out, and more.

They also serve as liaisons between our patients and medical staff.

• Greet clients and pets in a prompt, courteous and helpful manner
• Check out patients, print invoices, and receive/apply payment
• Ensure work and reception area is kept clean and professional at all times
• Answer phone calls and relay information to the appropriate party
• Assist clients at times of euthanasia by rooming patients, preparing paperwork and taking payments
• Keep food and merchandise shelves stocked
• Drawer reconciliation
• End of day deposits
• Complete all other tasks assigned

• Above and beyond customer service skills and a positive attitude
• Excellent written and oral communication skills
• The ability to deal with fast paced and stressful situations
• Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
• Strong critical thinking, problem‑solving, and decision‑making skills

• Accrued PTO
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Pet perks for your personal “fur‑babies”
• Opportunities for continuing education in the field

• 8 hour shift
• Day shift
• Evening shift
• Night shift

• Monday to Friday
• Weekend availability
• Closed Sundays

• In‑person
• Office

• High school or equivalent (Required)

• Customer service: 1 year (Required)

• Entry level

• Full‑time

• Other
• Industries:
  Veterinary Services

Referrals increase your chances of interviewing at Community Veterinary Partners by 2x.