Customer Service Representative

* Create a warm and welcoming impression for our clients.
* Remain calm while handling multiple tasks at once with many interruptions.
* Answer the phones and differentiate between routine and emergency cases.
* Schedule appointments.
* Greet clients and admit them.
* Check out the day’s appointments.
* Process payments and manage financial information.
* Communicate between clients and other staff.
* Remain calm and collected in the face of emergency situations.
* Possess a firm belief in the quality of care we provide and communicate this sense of assurance to our clients.
* Know and understand our services and recommendations and be able to clearly communicate these to our clients.
* Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine.
* Create a good first and last impression on our clients.
* A “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.
* A professional and courteous to clients and co-workers
* Someone able to empathize with clients
* Compassionate and well-mannered if a client becomes emotional or discourteous.
* An energetic person who can handle and prioritize multiple activities and responsibilities
* Self-starter and finisher
* Team player who collaborates
* Flexible and well-organized
* Outgoing and straightforward
* One who shares information easily
* Passionate about working with animals
* Familiar with office processes and procedures.
* Excellent at handling various office equipment
* Outstanding verbal and written communication skills.
* Superb interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Proven ability to meet deadlines with excellent time management skills.
* Proficient with Microsoft Office Suite or related software.
* High School diploma or equivalent.
* At least 2 years of previous customer service experience working in veterinary medicine and have humility plus a sense of humor.
* 401(k)
* Dental insurance
* Employee discount
* Health/Vision/Dental  insurance
* Health savings account
* Life insurance
* Paid time off
* 401K
* * At Ameri Vet, we believe thriving teams build thriving communities.
** When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.

As a veterinary professional at Ameri Vet, you can expect the freedom to do your best work with clinical autonomy – and a culture that trusts your expertise. Plus, you’ll have a full
** network of support**—from local team leaders to a dedicated Support Center that’s here to help, not hover – and the
** tools, resources, and real career growth**, no matter where you start.

Your voice matters here. Your work has purpose and we’re here to help you grow in a way that feels meaningful—for you, your team, and the pets and clients in the community around you.
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