Customer Service Print Project Coordinator

Overview

Customer Service Print Project Coordinator s role supports day-to-day operations and acts as a trusted advisor to clients. This is a full-time position with benefits.

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.

• Client Consultation:
  Work with the existing customer base and walk-in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
• Assist customers with the printing, scanning and reproduction of architectural/engineering drawings and other copy services requiring short turnarounds.
• Product Estimation:
  Provide product estimates for clients after consultation
• Coordinate delivery / production of products with production or outside vendors as appropriate
• Manage client expectations, schedules, and prices as needed
• Prepare accurate invoices following established process guidelines
• Administrative:
  Update and manage customer account notes and information
• Manage customer invoicing
• Manage register/cash and payments
• Generate daily and monthly closeout reports
• Fulfill shipping orders via UPS and Fed Ex
• Maintain organization of customer files & digital/physical workspace.
• Communication:
  As the customer’s advocate, communicate needs within the company to ensure excellent customer service and product quality
• Promptly advise supervisor of any potential client issues which might require assistance or attention

The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.

• High School Diploma or equivalent
• Experience with Microsoft Office
• Experience in sales and customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive “can do” attitude (this is critical!)

• College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
• Experience in business-to-business, retail, and/or manufacturing setting

• Driver’s license and access to vehicle
• Ability to lift 40 lbs

Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.