Member Service Representative

Member Service Representative, FT40

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

$17.95/hr - $26.93/hr

• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem‑solving, exercising sound judgment and decision‑making skills while demonstrating a special effort to say yes.
• Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job‑related duties as assigned.

One year of related experience is required. High school diploma or equivalent required or an equivalent combination of education and experience.

• Interpersonal
  
  Skills:
  
  Requires significant contact with others inside and outside the Credit Union, demanding confidentiality, discretion, diplomacy, and tact. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors through friendly, helpful, and efficient service. Good verbal communication, positive body language, and the ability to explain financial concepts clearly and concisely are required. Patience, active listening, sound judgment, and the ability to understand and communicate products, services, and regulations are essential.
• Other
  
  Skills:
  
  Proficient Microsoft Office skills; ability to learn the core system and related software. Must apply cognitive reasoning to daily tasks, take ownership, work independently and as part of a collaborative team. Highly motivated, detail‑oriented, organized, efficient with multitasking. Must work in a professional, fast‑paced environment while maintaining quality and accuracy. This position requires standing, sitting, walking, reaching, and lifting up to 10 lbs regularly.

Entry level

Full‑time

Other