Medical Billing Manager

Family Eye Care Center & Optical Gallery is a physician-led, family-owned ophthalmology and eye care practice serving Westford and the surrounding communities for more than 30 years. Our practice combines comprehensive medical eye care, advanced diagnostic technology, and a patient-first approach in a modern, collaborative clinical environment.

Our team includes ophthalmologists, optometrists, technicians, opticians, and administrative professionals who work together to provide an exceptional experience for both patients and staff. As our practice continues to grow, we are focused on building a strong team culture centered around professionalism, collaboration, reliability, and outstanding patient care.

Family Eye Care Center & Optical Gallery is seeking an experienced, organized, and detail-oriented Medical Billing Manager to lead our in-house billing department.

This position is responsible for overseeing the day-to-day operations of our billing team and helping ensure accurate, timely, and efficient billing and collections processes. The ideal candidate combines strong medical billing knowledge with excellent leadership, communication, problem-solving, and organizational skills.

The Medical Billing Manager will work closely with billing staff, providers, and practice leadership to maintain effective billing workflows, address issues, and support the financial operations of the practice. Prior medical billing and supervisory experience are strongly preferred, and ophthalmology experience is a plus.

• Manage, support, and train our in-house team of Billing Coordinators
• Oversee daily billing operations and ensure established processes are followed accurately and consistently
• Monitor accounts receivable, insurance follow-up, denials, appeals, and patient balances
• Oversee payment posting, EOBs, electronic fund transfers, deposits, and daily balancing
• Audit route slips, charges, and billing documentation for accuracy and completeness
• Maintain billing procedures, codes, and related information within the EMR/practice management system
• Identify and resolve billing discrepancies, workflow issues, and insurance-related problems
• Prepare and review weekly, annual, and other billing reports for practice leadership
• Work closely with providers and staff to address documentation, coding, and billing concerns
• Help develop, maintain, and improve billing processes as the practice continues to grow
• Support additional billing and administrative responsibilities as needed

• Strong medical billing knowledge and experience
• Prior leadership, supervisory, or managerial experience
• Exceptional attention to detail, organization, and follow-through
• Ability to manage and develop a team while maintaining accountability and consistency
• Strong problem-solving and analytical skills
• Excellent professional communication skills
• Ability to manage multiple responsibilities and priorities accurately
• Experience with insurance billing, accounts receivable, denials, and payment workflows
• Comfortable working independently while collaborating closely with providers and leadership
• Ophthalmology or specialty medical billing experience preferred

• Join a respected, well-established eye care practice with a strong reputation in the community
• Take a leadership role within an experienced, in-house billing department
• Work closely with practice ownership, providers, and administrative leadership
• Have a meaningful role in improving billing processes, accuracy, and departmental performance
• Be part of a collaborative and supportive team committed to exceptional patient care
• Opportunities for long-term professional growth and development within…