Slate Implementations Operations & Project Manager

Slate Implementations Operations & Project Manager

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The Slate Implementations Operations and Project Manager is a core owner of project execution and operational rigor within Carnegie’s Slate Enrollment Implementations team. This role is responsible for independently managing a small portfolio of complex Slate implementation projects (typically 2–3), with full accountability for project structure, delivery, and day-to-day execution. In parallel, this role strengthens the operational backbone of the Implementations organization by designing, maintaining, and improving internal processes, documentation, and project frameworks that support consistent, scalable delivery across Slate builds, Portals, Integrations, Trainings, and Consultations.

The position works collaboratively with Implementation Strategists and cross-functional team members, while retaining clear ownership of project management, governance, communication, and documentation. It requires strong technical awareness, disciplined project management instincts, and the ability to operate with a high degree of autonomy in a fast-paced, remote environment. The role is hands‑on, execution-focused, and essential to ensuring projects move forward with clarity, structure, and confidence.

• Internal Operations and Process Optimization
  • Supports the maintenance, documentation, and execution of internal processes for Implementations, Portals, Integrations, and Trainings.
  • Updates operational resources, templates, checklists, and guides to reinforce consistent delivery across the team.
  • Assists in implementing team‑wide workflows and helping strategists adopt and follow operational procedures.
  • Tracks the usage and accuracy of project management tools (Asana, Harvest) and flags inconsistencies or enhancement recommendations.
  • Participates in working sessions to outline current‑state and future‑state workflows.
• Client‑Facing Project Ownership & Communication
  • Serves as the primary owner and project manager for 2–3 complex client implementations, with full accountability for planning, execution, and delivery.
  • Independently drives project structure, timelines, milestones, and execution plans, ensuring alignment with client goals, contractual scope, and Carnegie implementation standards.
  • Owns project governance, including scope management, risk identification, dependency tracking, issue escalation, and resolution planning, with minimal reliance on strategist direction.
  • Partners with Carnegie Implementation Strategists for alignment on strategic intent, while maintaining clear ownership of project decisions, deliverables, and client communication.
  • Leads all client‑facing communication, including status updates, risk discussions, decision documentation, and expectation‑setting across the life of the project.
  • Acts as an internal liaison across the broader Implementations team to coordinate handoffs, align workflows, and surface cross‑team dependencies.
  • Proactively identifies risks, dependencies, and execution gaps, communicating them early and taking action to prevent impact to timeline or quality.
  • Maintains comprehensive documentation of client‑specific processes, decisions, technical approaches, and build strategies to support continuity, transparency, and long‑term success.

• Experience contributing to technical process mapping, system documentation, and operational improvements, with the ability to design, standardize, and refine scalable implementation frameworks and internal resources.
• Demonstrated background in managing technical implementations using established project management methodologies (e.g., Agile, Hybrid Agile/Waterfall, or traditional Waterfall), including requirements gathering, dependency management, risk tracking, and change control.
• Proven success leading complex, multi‑phase technical projects from initiation through delivery, with strong ownership of scope, timelines, deliverables, and stakeholder communication.
• Strong organizational, analytical, and time‑management skills, with the ability to…