Success Service Manager Graduate

This role has been designed as ’’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition:
The Customer Success Manager Graduate (CSM) is a designated advocate within HPE for post-sales account support coordination. The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non-technical customer escalations.

The CSM leads regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans. Additionally, quarterly meetings may be scheduled to review overall performance, trends, and progress. The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

• Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper-scaler a plus).
• Bachelor’s degree (or equivalent experience)
• Broad knowledge in one or more technical subject areas is helpful, for example:
  • Core & edge routing
  • Switching technologies
  • Datacenter environments
  • Network management
• Basic understanding of Customer Success principles
• Experience in a customer-facing role, managing customer operations and account escalation
• Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high-level achievement in cross‑functional organizations.
• Flexibility to travel up to 15%

• PMP, PRINCE, or project management experience a plus
• ITIL certification a plus

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note:

This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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