Inside Sales Representative

Inside Sales Representative Description

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

The Inside Sales Representative's role is to accelerate sales by providing the sales team and all business stakeholders with accurate and timely support throughout the entire sales cycle. This position is recognized as a process expert and serves as a trusted advisor on order requirements during the sales process.

• Assist Sales in opportunity/quote creation and selling strategy, with the undertaking of risk analysis.
• Drive internal deal review with key departments such as:
  Legal, Revenue, Order Operations, Logistics, and Channel.
• Partner with Account Managers and Sales Management to provide customers with an appropriate level of Sales and Technical support, including quotations, product configurations, competitive positioning, references, etc., to meet the customer's needs.
• Provide incremental Sales opportunities through upgrades.

• Support the Order operation team with all needed information and approval to process the PO.
• Assistance with shipping and management of escalations.
• Proactive Identification and management of errors to enable a quick resolution for a quick booking.

• Responsible for Relationships with Customers and partners with an emphasis on problem resolution and customer satisfaction.

• Support Key Clients & Resellers as part of a strategic sales plan.
• Assist and help scale sales processes to increase rep productivity, revenue booking, and accurate forecasting, as well as improve CRM usage and compliance.
• Position and promote the benefits and functionality of NETSCOUT Products.
• Maintain competence in areas of Product, Technology, Sales, and Competition.
• Represent the Customer's needs across multiple internal organizations with proper urgency and initiative.

Bachelor’s degree in Business Administration or equivalent.

• 5 years of sales, sales operations, or equivalent.
• Results-oriented, problem-solving mindset and skills, self-starting, highly motivated, and strong leadership skills.
• Excellent verbal and written communication skills.
• Capability to support complex and multifaceted assignments simultaneously.
• Ability to professionally drive all interactions with customers to a positive end.
• Proven track record within Sales; using solid sales processes and methodologies.
• Highly organized, accountable, and responsible. Deliver on time and with high quality, with strong attention to details.
• Proficiency in Sales  and all MS Office Tools. Net Suite experience preferred.
• Tenacity, passion, and high curiosity;
  Resilient and a team player.

• Generous vacation package.
• Equity.
• Matching 401k plan.
• Tuition reimbursement.
• Attractive medical and dental coverage options.
• Domestic partner benefits.
• Health and Dependent Care spending accounts and Health Savings Account options.
• Life and Disability Benefits.
• Volunteer Time Off, Matching Charitable Gifts.

The annual US salary range for this role is $100,000 to $115,000. This range represents NETSCOUT’s good faith estimate of the compensation for this position at the time of posting. Actual compensation may vary within or, in some cases, outside this range based on factors such as…