Sales Order Administrator ( Westford, Ma

Sales Order Administrator (Westford, MA)

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Job  | 12/11/25 | Full-Time | MA - Westford

Position Summary:

This highly visible position is responsible for managing all incoming revenue and non-revenue orders. The Order Administrator acts as a centralized resource with primary control over distribution of orders for booking and sales credit. This person will manage inbound customer inquiries and triage all new orders for completeness.

• Acts as liaison between sales personnel to ensure that all orders adhere to NETSCOUT's order review, processing booking policy and revenue recognition criteria.
• Works closely with the sales department and other departments to ensure order meets customer's needs.
• Resolves any issues related to orders, pricing, and discounts, ensuring all departments have the information needed to process and report in a timely and accurate manner.
• Assesses and evaluates orders and associated documentation to determine NETSCOUT's ability to recognize revenue as per policy.
• Supports an assigned sales territory and serves as NETSCOUT's primary partner for order operations activities. Identifies all non-standard terms and conditions or non-adherence to NETSCOUT's booking policy.
• Covers all sales territories when other teammates are out of office.
• Contacts and builds relationships with Sales, partners, and customers to resolve identified issues.
• Reviews orders with manufacturing to ensure orders can be processed and shipped.
• Reviews order discount approval for accuracy before processing.
• When each order is complete and all approvals have been received, enters order into the ERP system.
• Maintains accurate online records of customer interactions and order details.
• Processes Evaluation, Demo, and Lab orders.
• May be involved in quotation process and other administrative tasks.

• Bachelor’s Degree or equivalent work experience.
• 3+ years prior experience in an order management position.
• Excellent communication skills, both oral and written within all levels of the organization.
• Proven ability to multi‑task, problem‑solve and make sound business decisions.
• Proven ability to meet difficult deadlines, especially during peak and fast‑paced periods.
• Experience in a Finance or Operations department within a high‑technology software company is preferred.
• NETSUITE knowledge is preferred.
• Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines.
• Strives for results; a strong desire to contribute.
• Strong interpersonal and communication skills both oral and written.
• Must be willing to work overtime and/or weekends at quarter‑end.

Bachelor’s degree (or equivalent work experience).

Full-Time

MA – Westford

English

Mid‑Senior level

Full‑time

Other

Software Development

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