AI Adoption Advocate

PENNYMAC

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

We are seeking a passionate and knowledgeable AI Adoption Lead to champion the use of Generative AI across our organization. This pivotal role will serve as the bridge between our AI Accelerator team and our business professionals, empowering every employee to leverage AI in their daily work. You will be our primary educator, strategist, and advocate for AI, responsible for creating and delivering training programs to accelerate innovation and productivity across the company.

If you have a technical background, a passion for teaching, and an infectious enthusiasm for the potential of AI, we want to hear from you.

• Design & Deliver Training:
  Develop and lead engaging, interactive training sessions, workshops, and office hours tailored to non-technical business audiences (e.g., Sales, Marketing, HR, Finance, Servicing, Originations)
• Create Educational Content:
  Build and maintain a comprehensive library (we use Confluence) of training materials, including how-to guides, video tutorials, and best practice documents
• Champion AI Evangelism:
  Act as the company's primary advocate for Generative AI, clearly communicating its value proposition and inspiring employees to explore and adopt new tools and workflows
• Provide Expert Guidance:
  Serve as the go-to consultant for employees, guiding them on the selection and application of the latest AI tools and promoting excellence in prompt engineering
• Partner with Business Units:
  Collaborate closely with various departments to identify high-impact opportunities for AI training, helping teams automate processes and solve business problems creatively with generative AI tools
• Stay at the Forefront of AI:
  Continuously research and evaluate the latest AI trends, tools, and platforms to ensure our training programs and recommendations are always current and cutting‑edge
• Promote Responsible AI:
  Lead discussions and develop guidelines on the ethical and responsible use of AI, ensuring employees understand best practices for data privacy, bias, and security

• Proven experience in a training, technology advocacy, or enablement role with a strong focus on AI or a related technical field
• Hands‑on, expert‑level experience with major Generative AI platforms and tools (e.g., Google's Gemini, Anthropic's Claude, Amazon Bedrock, etc.)
• Expertise in prompt engineering and a demonstrated ability to teach it as a practical skill to others
• Exceptional communication, presentation, and facilitation skills, with a talent for making complex technical topics accessible and engaging for non‑technical audiences
• A strong technical foundation to understand the core concepts of AI/ML and the ability to discern when a process is better suited for an LLM‑based solution versus traditional code
• A passion for continuous learning and a genuine enthusiasm for educating and empowering others
• Familiarity with the AI/ML services on major cloud platforms such as Google Cloud Platform (GCP) and Amazon Web Services (AWS)
• A broader understanding of traditional Machine Learning (ML) concepts beyond Generative AI
• Basic familiarity with Python, as it is the primary language of AI/ML development
• Background in instructional design or formal experience applying adult learning theories to create effective training content
• Experience working in a fast‑paced, enterprise‑level environment
• A portfolio of training materials, articles, or presentations demonstrating your ability to communicate effectively about technology

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their…