Operations Support Specialist II

Operations Support Specialist II page is loaded## Operations Support Specialist IIremote type:
Hybrid locations:
Westlake, OHtime type:
Full time posted on:
Posted Todayjob requisition :
JRUnited Consumer Financial Services Compa As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

This role plays a vital part in ensuring organizational compliance and operational efficiency through effective administrative support and documentation management. The ideal candidate excels in attention to detail, cross-functional communication, and process coordination. Key responsibilities include generating reports, creating and managing spreadsheets, and maintaining internal web pages or portals to enhance compliance workflows and streamline daily office functions.# ESSENTIAL DUTIES & RESPONSIBILITIES
* Portal Traffic Management:
Respond to email inquiries related to forgeries, complaints, and validation requests.
* Mail/Email/Web Correspondence:
Process incoming mail, email, regarding credit disputes, credit counseling, and bankruptcy-related correspondence.
* Electronic Filing System (OnBase):
Learn and implement the OnBase electronic filing system to streamline daily work tasks.
* Collection Support:
Handle requests for collection representatives and management, ensuring smooth communication and documentation.
* Compliance Documentation:
Process and mail West Virginia Right to Cure notices and Connecticut Paid in Full letters.
* Weekly Data Reporting:
Provide weekly updates on completed duties, tracking and reporting key data efficiently.
* Escalated Calls & Collections:
Assist with handling collections and escalated calls, offering customer support and problem resolution.
* Fax & Clerical Handling:
Assist with incoming and outgoing faxes, department memos, emails, and clerical letters.
* Policy and Procedure Updates:
Maintain and update policies and procedures relevant to assigned duties to ensure compliance and accuracy.
* Task Assignment:
Assign specific tasks to representatives as needed to support daily operations.
* Attorney & Bulk Validations:
Process both Attorney Validations and Bulk Validations, ensuring compliance with legal guidelines and accuracy.
* Forgery Investigation:
Investigate and resolve cases of potential forgeries according to company protocols.
* Contract Review:
Process contract requests from agencies or consumer request.
* DOW Report:
Manage and resolve time zone discrepancies and ensure accurate tracking of data.
* Customer Web Changes:
Review and process customer requests for web updates, ensuring all changes are accurate and timely.
* EFT Report (No First Payment):
Generate and review reports for EFT accounts that have not taken the first payment, following up with appropriate actions.
* Bounced Email Corrections:
Handle and resolve issues related to bounced emails, ensuring proper email deliverability and communication flow.
* Additional Tasks:
Perform other duties as assigned by management, including supporting other departments and teams with various administrative, compliance, or operational needs.
** May also specialize in one of the following areas:*
* · Collection Agency responsibilities include the day-to-day duties with respect to inventory and performance management of contracted collection agencies.  This role is responsible for ensuring that all charged-off account inventory is transferred accurately and on time, and for providing agency support in holding agencies accountable for our desired monthly/yearly revenue objectives.  Also, include month end coding, distribution and reporting.
* Bankruptcy includes administrative collection-related tasks such as preparing and filing legal documents, handling bankruptcy correspondence, and communicating with bankruptcy courts, trustees and attorneys. Must ensure company’s full compliance with all related bankruptcy regulations.
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