FMO Scheduling Analyst

Job Description

As this is a hybrid role, working out of our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio. The Field Scheduling and Data Analyst manages all aspects of merchandiser workforce scheduling within the Field Management Organization (FMO). This role oversees a $70M+ scheduling budget, ensuring optimal resource deployment, data integrity, and system performance.

The position drives continuous improvement, leads cross-functional initiatives, and ensures scheduling strategies align with overall business goals. Acting as the central link between Field, Sales, and Systems, this analyst delivers accurate forecasting, rapid issue resolution, and operational excellence.

• Involvement and leadership of projects and initiatives that enable the Field Management Organization to effectively lead and service our retail customers.
• Process documentation and planning to ensure business continuity should issues arise.
• Review and analysis of key data points in partnership with third-party vendors and field management leadership to drive improved processes for field execution.
• Manage and optimize merchandiser scheduling aligned with the budget.
• Track and coordinate seasonal high-volume scheduling to ensure service readiness.
• Lead call stratification and assess budget impacts in partnership with Field Management and Sales.
• Resolve production and scheduling issues quickly with coordinated stakeholder communication.
• Drive continuous improvement in team efficiency, data integrity, and scheduling systems.
• Serve as FMO Scheduling Data Steward with ownership of master data accuracy and documentation.
• Execute data reporting, analysis, and quality assurance for all scheduling-related systems.
• Lead and support cross-functional scheduling projects and process improvements.
• Support change management for new programs, process updates, and technology integrations.
• Align scheduling operations with broader service and business strategies.

• Minimum 3 years of relevant business experience
• Demonstrated success redesigning core business processes and driving change in complex, cross-functional environments
• Project management experience preferred
• Experience in SQL and database management preferred
• Proficient in Windows and Microsoft applications (Excel, PowerPoint, Word, Outlook, Access, Power
  
  BI); able to quickly learn new software and tools
• Strong analytical and quantitative skills, including data analysis and application of statistical techniques
• Able to make data-driven decisions, adjust processes, and clearly communicate impacts to all levels of the organization
• Strong communication, influencing, organizational, and problem-solving skills
• Customer-focused with high attention to detail

• Project management capabilities and experience leading teams or initiatives through influence
• Excellent communication (listening, written, verbal) and presentation skills
• Strong planning, organization, and follow-up abilities
• Resourceful, proactive, and able to work independently with minimal supervision
• Effective working across all organizational levels to achieve objectives

Bachelor’s Degree in business or technology related field

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