TravelCenters of America Franchise Director

Travel Centers of America Franchise Director

Location: Westlake Retail Support Center, Ohio, United States

Career Level: Senior

Employment Type: Full-time

Travel: Negligible travel expected

Salary: $–$ (estimate)

Posted:  (31 days ago)

This position will oversee the compliance of Franchise partners and Agreements, Franchise programs, operations and relationships with travel center Franchisees. The role assists with prospecting for and reviewing new Franchise sites and partners. It retains current Franchisees by building close business relationships, and facilitates accurate monthly royalty collection and achievement of financial targets, ensuring contractual compliance.

• Assist the Franchise Team in meeting annual signing, opening and financial goals.
• Oversee the CDD submissions and approvals for prospective Franchise partners.
• Make annual FDD and Franchise agreement updates; track start‑up and conversion costs and related statistics.
• Ensure Franchise sites are properly set up in TA systems; ensure documents are organized and recorded properly.
• Ensure TA System programs are followed and comply with Franchise law and Agreement terms.
• Oversee revisions and adaptations to the Franchise Operations Manuals and TA training programs.
• Maintain a safe workplace supporting the Believe in Zero concept.
• Ensure Franchisees are supported by Operations, Hospitality and Marketing; build relationships with department leaders; attend leadership, Franchise and industry meetings as needed.
• Assisting Franchisees in answering questions, resolving issues, and improving business operations, facility, and profitability.
• Ensure Franchise accounting and royalty payments are accurate and timely; create accurate royalty and SG&A projections; compare actual vs projected; review results quarterly and suggest improvements.
• Evaluate and submit policy variance recommendations to the VP Franchise Growth and Operations for approval.

• Bachelor’s degree preferred or equivalent experience.
• Strong analytical, quantitative and critical thinking skills.
• Advanced Microsoft Excel skills; proficiency in other Microsoft programs.
• Excellent verbal and written communication skills; ability to explain complex information simply.
• Ability to work in a dynamic environment and prioritize accordingly.
• Proactive collaborator who builds strong business relationships.
• Experience with SQL Functions, Cognos, Oracle BI, or other BI reporting software is a plus.
• Project management and/or system administrator experience is a plus.
• Must be able to read and understand dense legal language.
• Strong understanding of TA’s operations and services.
• Excellent organizational skills; ability to compile and interpret data.
• Strong persuasive skills to highlight benefits of TA network to franchisees and prospective partners.
• Some travel required.

• Competitive salary and annual bonus opportunity.
• Comprehensive benefits: medical, dental, vision, life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Career growth and company‑paid training.

General office environment.

Requires extensive sitting, viewing, and use of computer equipment.

We support people in a diverse and exciting environment, with benefits to fit your life: flexible work options, generous paid parental leave, retirement benefits, etc. Accommodations for people with disabilities are provided upon request.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, socioeconomic status, neurodiversity, veteran status, or disability status. Candidates with accessibility needs can request accommodations for the recruiting process.