Guest Experience Specialist

We are located in Crocker Park. Learn more about our company & the role:

Guest Experience Specialists are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day. A GES is the ambassador of the Escape Game experience, energizing the lobby with fun, upbeat, and inviting vibes. They read and sense each guest's feelings and needs, ensuring that guests leave happy and excited.

• Embody the company's mission, vision, and values during every shift.
• Prepare the party venue and keep the energy high.
• Connect with guests, customizing the experience to each group.
• Use hospitality habits such as courtesy, cleanliness, and communication.
• Check in guests, coordinate game start times with the Team Leader, and manage reservations accurately.
• Answer the phone and handle inquiries efficiently.
• Maintain open and welcoming body language and ask open‑ended questions to encourage fun, friendly conversation.
• Make groups of 2–50 feel welcome, cared for, and excited for their game.
• Extend the invite, keep the party going, encourage party favors, and resolve service failures graciously.

• Flexible availability; this role often works nights, weekends, and/or holidays.
• Ability to perform physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75–80% of the shift).
• Alignment with the Escape Game's Uniform Standards.

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function creatively and administratively.
• Basic computer abilities.
• Exceptional listening skills.
• High capacity for creative problem solving.
• Energetic, friendly, and patient.
• Clear and articulate communicator.

• 401(k) with matching.
• Health insurance.
• Employee discount.
• Vision and dental insurance.
• Flexible spending account.
• Life insurance.
• Flexible schedule.

Entry level

Full‑time

Other

Restaurants