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Executive CX Escalations Leader

Job in Westlake, Cuyahoga County, Ohio, 44145, USA
Listing for: Rainfall Ventures
Full Time position
Listed on 2026-10-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 116000 - 136000 USD Yearly USD 116000.00 136000.00 YEAR
Job Description & How to Apply Below

Robinhood is seeking a Customer Experience Manager, Executive Office, to lead a senior team handling escalations for executive, legal, and regulatory cases. You’ll set standards for resolution and partner with Compliance, Legal, Product, and CX leadership to address root causes while ensuring high-quality customer service.

The role is based in Denver, CO and Westlake, TX with in-person attendance expected at least five days per week.

This posting is for the Executive CX Escalations Leader role at Rainfall Ventures, based in Westlake, OH, United States.

Step into the Executive CX Escalations Leader role at Rainfall Ventures in Westlake, OH, United States and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

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