Hotel Operations Manager

Key

Duties and Responsibilities:

Supervising Staff: . Hiring, training, scheduling, and supervising all hotel staff, including front desk, housekeeping, food and beverage, and maintenance.

Managing Budgets: . Developing and managing the hotel's operating budget, controlling expenses, and maximizing revenue.

Ensuring Guest Satisfaction: . Addressing guest complaints, resolving issues, and implementing strategies to improve guest experience.

Maintaining Facilities: . Overseeing the upkeep of the hotel's physical environment, ensuring it is clean, safe, and well-maintained.

Ensuring Compliance: . Enforcing health and safety regulations, as well as other relevant policies and procedures.

Inventory Management: . Monitoring and ordering supplies and equipment for the hotel.

Collaboration:

. Working with other departments, such as marketing and sales, to promote the hotel and its services.

Strategic Planning: . Developing and implementing strategies to improve operational efficiency and achieve business goals.

Financial Management: . Analyzing financial performance, identifying areas for improvement, and implementing cost-saving measures.

Problem Solving: . Identifying and resolving operational issues, both proactively and reactively.

Performance Management: . Conducting staff evaluations, providing feedback, and fostering a positive work environment.