Help Desk Associate

Help Desk Associate

Randstad Digital Americas

Are you an IT enthusiast ready to launch your career in a dynamic, fast-paced environment? We're looking for a highly motivated and customer-focused Help Desk Associate to join the IT support team of a rapidly growing organization. This is a foundational role where you'll develop crucial troubleshooting, technical, and customer service skills while providing essential first‑level support to end‑users. If you have a passion for technology and a commitment to resolving technical challenges efficiently, we want to hear from you!

Location:

Westlake, Ohio
Job Type: Permanent
Salary: $55,000 - $60,000 per year

Work Hours:

8am to 5pm

Education:

Associates

• Respond to incoming support requests via phone, email, or ticketing system.
• Diagnose and resolve basic technical issues related to end‑user desktops, laptops, printers, and mobile devices.
• Prepare and deploy computing equipment to end‑users and assist with tech refresh.
• Assist with password resets, account unlocks, and basic application support.
• Document all support interactions in the ticketing system accurately and promptly.
• Escalate complex issues to senior technicians or system administrators as needed.
• Maintain knowledge of company IT policies and procedures.
• Provide excellent customer service and communicate technical solutions in a user‑friendly manner.
• Requires occasional evening or weekend support.

• 1–3 years of experience in IT support, technical customer service, or a related field.
• Flexibility to provide occasional evening or weekend support as needed.
• Active IT certifications such as CompTIA A+ or CompTIA Network+ (preferred, not required).
• An eagerness to learn, a strong customer‑focused attitude, and the ability to quickly adapt to new technologies and processes.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.