GovCloud, Cloud Operations Engineer

Job R365617

EXTERNALENGLOBALRequisition: R_365617

Company:
Marsh Mc Lennan Location : 400 West Market Street, 400 West Market, Louisville, KY 40202, United States of America | 1600 Solana Boulevard, Suite 8300, Westlake, TX 76262, United States of America | 5415 High Street, Building A9, Phoenix, AZ 85054, United States of America | 11001 Lakeline Boulevard, Building One of The Crossings, Austin, TX 78717, United States of America

Employment type:

Regular Category:
Technology Industry: Real Estate Salary: 123500

Posted:
We are seeking a Cloud Operations Engineer to join our team supporting AWS Gov Cloud environments and business-critical applications. This full-time role is responsible for day-to-day cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment. The ideal candidate will have hands-on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Must be U.S. citizen. We will count on you to:
Manage and support the deployment, configuration, and management of AWS Gov Cloud infrastructure (compute, storage, networking, etc.).Monitor the health, performance and utilization of the AWS Gov Cloud environments, respond to alerts and escalate issues as appropriate.

Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.

Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.

Support incident management, root cause analysis and problem resolution within SLA expectations.

Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.

Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.

Create and maintain comprehensive documentation for all configurations and procedures.

Identify and implement operational improvements, including automation and process refinement where appropriate.

Identify, propose and implement cost-optimization improvements.

Independently own a portfolio of work and projects, from defining the approach through execution.

Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.

Participate in a rotating weekly on-call schedule.

What you need to have:

Must be a US citizen. Hands-on experience supporting AWS environments.

Proficiency in Windows and/or Linux server administration.

Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.Familiarity with security and compliance controls in a regulated environment.

Ability to troubleshoot technical issues across infrastructure and application layers.

Strong communication and documentation skills.

Strong problem-solving and the ability to learn quickly.

Ability to work independently and collaboratively on routine tasks and projects.

What makes you stand out:

Experience supporting regulated, government, or highly controlled cloud environments.

Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements.

Scripting or automation experience.

Familiarity with monitoring and logging tools such as Cloud Watch and basic log analysis.

AWS certification or equivalent cloud credentials.

Experience with ITIL-based incident, change, and problem management processes.

Experience using Agile tools to plan, track, and manage operational work.

Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.

Experience in FEDRAMP/Gov Ramp.

Demonstrated ability to improve operational stability, efficiency and resilience over time.

Previous experience working on a geographically dispersed team.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities,…