General Manager; Site

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There’s never been a better time to join Travel Centers of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

The Site General Manager is an inspirational leader who oversees a designated travel center, responsible for coaching and leading the site in operating a successful and profitable location. This individual builds and maintains a strong, dynamic leadership team by communicating a clear vision and giving direction on training and development, profitability, site maintenance, safety, and more. The Site General Manager ensures we return every traveler to the road better than they came.

• Supervise the management team and overall operations of the designated location
• Constantly demonstrate a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs of the site; inspire the Profit Center Managers, their management teams and all team members to do the same
• Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service and appearance of the locations
• Coach, teach and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
• Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent, whether internal or external; review and advise team staffing levels; develop management team and successors
• Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team
• Ensure that programs are properly implemented and maintained to ensure the safety of customers and team members
• Assess performance of PCMs, complete appraisals of direct reports and recommend for advancement and merit increases
• Ensure all customer complaints are addressed promptly and develop ways to reduce or eliminate their recurrence; actively solicit employee and customer input to improve location operations
• Ensure awareness and compliance with all federal, state and local regulations that impact operations
• Ensure accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed
• Supervise the total function of a travel center which operates multiple profit centers and may operate 24 hours per day, 365 days per year
• Lead management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
• Manage location operations while controlling operating expenses within established budgets
• Lead management team and employees to understand and comply with all wage and hour obligations; ensure time records are complete and accurate and non‑exempt employees are compensated for all time worked
• Develop and implement programs that recognize, and reward outstanding customer service performed by team members; set an example of outstanding customer service
• Work with the District Manager and management team to develop succession plan for departments and ensure employees are provided with development opportunities for career growth
• Be responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
• Must complete a minimum of lead certification requirements related to restaurant brands they…